Refund Policy

Card payment is not currently enabled. Any paid arrangement is agreed directly by email and nothing renews automatically. This policy states how refunds are handled now and how they will be handled once card payment is introduced.

Every account begins with a free credit allowance, and no payment method is required to use it. We recommend running a batch of your own photographs through the Service on that allowance before purchasing, so that you can assess the results against your own inventory rather than against our examples.

• Within 14 days of purchase, for any reason. If you purchased within the last 14 days, we will refund you in full on request, whether or not you have used the Service. No reason is required.
• Where the Service failed. If processing was defective, unavailable for an extended period, or produced unusable results, we will refund the affected items or the affected period, whether or not 14 days have passed.
• Where you were charged in error. A duplicate charge, a charge made after you asked us to stop, or a charge for the wrong amount is refunded in full.
• Unused prepaid time. If we close your account other than for breach of the Terms, we refund the unused portion pro rata.

• Items you have already exported and used, where more than 14 days have passed. Export is the point at which an item is charged.
• Credit packs purchased more than 14 days ago and partly spent. In this case we refund the unspent portion at the price you paid for it.
• Dissatisfaction with an automated result that you reviewed, exported and used, where the Service had flagged it for your attention.

If your circumstances fall close to one of these lines, write to us and set out what happened. We will consider it on its facts.

Email hello@thecoinhq.com from the address registered to the account, and tell us what happened. A request made within 14 days of purchase does not require a reason.

We respond within 2 business days. An approved refund is returned to the original payment method. Once card payment is running, your bank will normally credit it within 5 to 10 business days.

You may stop using the Service at any time. While card payment is disabled there is nothing to cancel. Once it is running, cancelling prevents the next renewal; your allowance remains available until the end of the period you have already paid for. We do not pro-rate a period already begun, except in the cases set out in section 3.

Export anything you wish to keep before you go. Our Terms of Service set out what happens to your files after closure.

Please contact us before raising a chargeback with your bank or card issuer. A chargeback takes months to resolve and incurs a fee; a direct request under this policy is normally settled within the same week. Raising a chargeback does not affect any right you have under this policy, but it is slower for both of us.

Signal Grove Digital
6039 Cypress Gardens Blvd #563
Winter Haven, FL 33884
hello@thecoinhq.com